Again this year my family escaped the new year fireworks smoke and pollution. This time we drove up to sleep over at the Sierra Madre hotel on top of the Sierra Madre mountains… probably still part of the province of Rizal. Majestic view, clean, windy and pure mountain air, far away from civilization.
The Sierra Madre hotel is not professionally run. You go there to commune with nature, not to expect trained hotel staff and maintenance of facilities. My wife is a high powered multinational corporate executive and was apalled at the untrained provincial staff and non-system. I call it maski-pops… maski – papaano… anything goes. I just told the woman at check out that the owner should hire a hotel consultant to live there for a couple of days and point out all the details that need work and to have a system made for the staff to follow.
To give you an example, this is what we experienced and my wife complained about:
- The toilet smelled bad, even after cleaning.
- The toilet did not have a toilet seat, we had to ask twice to get a toilet seat installed.
- The toilet flush link was broken, we had to get it fixed by the staff.
- In the late evening until the early morning, the water system was turned off.
- The toilet door knob was faulty, the lock was stuck at lock, and I turned it this way and that for a minute to unlock it.
- The staff did not hand me a key to the main door. I had to ask for it.
- The main door knob key did not work, nor did the other spare keys they had, our maid successfully luckily chanced upon unlocking the door.
- The sliding windows were not maintained and were rusting and not sliding smoothly, nor locking smoothly.
- The lights on the stairs were not turned on outside and thus a hazard to guests, we asked the staff to turn it on.
- When we asked for bowls for the soup we prepared for ourselves, the bowls were dirty… seems to have been in stock for some time, needed dusting, we had to ask for napkins because they didn’t provide napkins on the dinner table.
- We checked in and out without even registering a name!
Pretty common provincial fare. I expected this level of non-service, but my 5 star wife found this attrocious.
I recommend the place heartily just for the place. Who wants to drive to far away Baguio City to get this much fresh and cool air? Not me. This place is just 1 hour away from my place in Marikina City.
Call Sierra Madre hotel for accomodations at 02-913-2001 and 0919-8674985.
We spent P 3,000 for one night of non-service. Was it worth it? You bet. To escape the smokey pollution of the new year, it was worth my money. The kids are safe, no asthma, no breathing problems, no firecracker dangers.
I just heard from our maid that our neighbour across the street’s 5 year old kid has gone deaf, maybe temporarily because she lit a firecracker and it exploded near her right ear. Not fun at all. My in laws used to light firecrackers every year until my wife’s cousin lost his right hand while holding a “crying cow” which exploded instead of cried in his hand.

